We updated the way we present your Net Promoter Score (NPS) on the frontpage of our dashboard. You can select the calculation interval on the right side: daily, weekly, monthly, quarterly or yearly. It will be easier to react to rapid changes in your business when you are able to inspect the score in smaller intervals.
Earlier we only showed you the cumulative NPS. An answer given today will have the same weight as an answer given 6 months ago. This option is still available by selecting the preferred time frame on left and then selecting the interval as Cumulative.
Read more about using NPS in your business here: