Specializing in sauna and bathroom repairs, Karava Kylpyhuoneremontit wanted to create video on their projects, but finding a suitable service provider proved difficult. The problem was solved by Trustmary.
Through videos, Karava wanted to showcase their skills and results they had made. Offers were requested from different companies, but the other options seemed difficult for the customer. Withg Trustmary, Karava’s only task was to provide customer contact information.
– It immediately aroused my interest. Trustmary seemed to be a company that is sure to do well and with devotion. The video always says more than a thousand words, and a couple of minutes of video made for us shows the completed projects as a whole, ”says Markku Manninen, CEO of Karava.
– In connection with the video, an interview with our client was filmed, where she tells about her experiences with Karava. The materials have been very successful. We have received a lot of praise for them, he continues.
An exceptionally hassle-free package
The service concept of Trustmary works by contacting the customer, agreeing on schedules and going on to interview. The end products include text articles, pictures and videos and, where appropriate, video subtitles. Karava has now ordered three combination packages, and cooperation will continue in the future.
– After giving our customers contact information it took only a few weeks and the materials were ready. We didn’t need to go there, Trustmary took care of the whole process from start to finish. However, I was kept informed about the progress of the project via email, says Manninen.
– With the ease of service, I was able to concentrate on my own work, and for an entrepreneur, all the time saved is important, he continues.
Significant help in sales
The videos have been actively used in Karava’s sales and marketing. Their effectiveness has been particularly noticeable at the construction trade fair, where Karava presents his activities several times a year and on social media.
– Nothing stops a person as well as this kind of video. Advertising is shifting more and more to social media, and we’ve received a lot of contact from customers who have seen the videos and wanted similar bathroom implementations. The materials have been a great help to us in both design and sales.
Recommendations to others
Manninen says that Karava’s new customers get a comprehensive view of the company’s operations through customer testimonials. Testimonials create a picture of a trusted actor. Manninen would warmly recommend Trustmary to others.
– If you want visibility for your business, the product on offer is so good and hassle-free that I wouldn’t go into other options. Trustmary is a reliable, inspirational and very, very professional company. The whole is extremely good.